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Date: January 1, 2026

Privacy Policy

Offcourtz B.V. ('Offcourtz') respects your privacy and is committed to protecting your personal data.

Please read this privacy policy carefully as it contains important information relating to your personal information and how Offcourtz uses it. It describes who we are, how and why we collect, store, use and share your personal information, your rights in relation to your personal information and on how to contact Offcourtz, as well as supervisory authorities in case you have a complaint.

Art. 1 Offcourtz

This app is operated by Offcourtz B.V., a private company with limited liability, having its corporate seat in Amsterdam, the Netherlands, registered with the Dutch Trade Register under number 98251120. We specialize in providing online tennis training for players. To find out more information about us you can visit our website: www.offcourtz.com.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union and we are responsible as a 'controller' of that personal information for the purposes of those laws.

Art. 2 Our App

This privacy policy relates to your use of our app.

Throughout our app we may have links to other apps/websites owned and operated by certain trusted third parties, in order to make additional products and services available to you. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For information on privacy relating to these other third-party websites, please consult their privacy policies accordingly.

Art. 3 The collection and use of your personal information

We collect personal information about you in the following ways:

  • when you register an account with us;
  • when you sign up to a subscription to our app;
  • when you access our app;
  • through your use of our app;
  • when you contact us or send us feedback;
  • when you purchase products or services via our website or app;
  • when you post material and information to our website or app;
  • when you complete customer surveys via our app.

We collect this personal information from you either directly, such as when you create an account with us, contact us or sign up for a subscription via our app, or indirectly, such as your browsing activity while on our website or app (see 'Cookies' below).

This website or app is not intended for use by children under the age of 18 and we do not knowingly collect or use personal information relating to children.

Art. 4 Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are numerous different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • Consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • Legal Obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  • Legitimate Interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests)

Art. 5 When and how we use the personal information we collect from you

Free content: we require you to provide us with your name, country, date of birth, email address and payment details to enable us to create your account and allow you to access some of our free content.

Paid content: we require you to provide your name, country, date of birth, email address and payment details to enable us to provide you with a paid subscription to our services and to allow you to access our paid content.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Art. 6 Who we share your personal information with

We may share your personal information with third parties, such as our suppliers. For a list of third parties we share your data with see the list below:

  • MongoDB
  • Amazon AWS
  • Facebook
  • Google
  • Stripe

We will share your personal information when we believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant or a court order. We also will share your personal information where we believe that it is necessary for the purpose of our own, or a third party's legitimate interest relating to national security, law enforcement, litigation, criminal investigation.

Should we sell our company, we will share all of the personal information we hold with the acquirer, in order to facilitate a smooth transaction and not to affect or impact upon the delivery of the service to you. You will be notified of any change in the privacy policy.

Art. 7 Transfer of your information out of the EEA

We may transfer your personal information to the following Companies which are located in countries outside the Netherlands and European Economic Area (EEA):

  • MongoDB
  • Amazon AWS
  • Facebook
  • Google
  • Stripe

Such countries do not have the same data protection laws as the Netherlands and EEA. Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the Netherlands and EEA, any transfer of your personal information will be subject to a suitable safeguards, such as the European Commission approved contract clauses.

If you would like further information please contact us (see 'How to contact us' below). We will not otherwise transfer your personal information outside of the EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Art. 8 Cookies and tracking technologies

Cookies are small data files stored on a user's computer or mobile device. Cookies may retain log-in information, save preferences, and even direct users to the spot where they last browsed. Almost every website or app uses cookies to track data and create personal experiences for users. They're also a key component of analytics functionality.

We use cookies and other similar tracking technologies such as web beacons, action tags, single-pixel gifs on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on our use of cookies, please see our Cookie Policy.

Art. 9 Newsletters

We would like to send you information about our services and products, as well as competitions and any special offers, which may be of interest to you and will improve your experience of our service. Where we have your consent or it is in our legitimate interests to do so, we may do this by email and text messaging.

You are agreeing to receive newsletters when you register an account with us.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • contacting us at contact@offcourtz.com
  • using the 'unsubscribe' link in emails and on our website

It may take up to 7 days for this to take place.

Art. 10 Your rights

Under the General Data Protection Regulation (GDPR) you have a number of important rights. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

If you would like to exercise any of these rights, please:

  • email or write to us at contact@offcourtz.com
  • provide us with enough information to identify you (e.g. name, address and date of birth)
  • provide us with proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill)
  • let us know the information to which your request relates to

Art. 11 Keeping your personal information secure

We have security measures in place to prevent your personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We have additional procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit https://veiliginternetten.nl

Art. 12 Ways to complain

We hope that we can resolve any query or concern you may have about our use of your information.

The General Data Protection Regulation (GDPR) also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, live or where any alleged infringement of data protection laws occurred. The supervisory authority in the Netherlands is the Information Commissioner (autoriteit persoonsgegevens) who may be contacted at https://www.autoriteitpersoonsgegevens.nl/contact

Art. 13 Retention period

When the user subscription ends, the account of the user remains accessible, including the content posted on it. If the user does not conclude a new agreement within one year after the end of the user subscription, all content from the account will be removed, except for the personal data provided by the user. To permanently delete the account and all personal data, the user must send an email with that request to Offcourtz.

Art. 14 Changes to this privacy policy

This privacy policy was published on January 15, 2026.

We may change this privacy policy from time to time, when we do we will inform you via email.

Art. 15 How to contact us

Please contact us if you have any questions about this privacy notice or the personal information we hold about you. If you wish to have this privacy policy transformed to a different format such as large print, please see our contact details below.

If you wish to contact us please send an email to contact@offcourtz.com.